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Privacy Policy

Introduction

This website is operated by Quantum Flow, the commercial name of Lumred S.L. (NIF B42961987), registered in Spain.

We respect your privacy and are committed to protecting your personal data. This policy explains in clear terms what information we collect, how we use it, and what rights you have.

In short:
 

  • We only collect the personal data necessary to run our members’ area, shop, and events.

  • We use your data to provide services, process payments, organise events, and improve our website.

  • We do not sell your data. We share it only with trusted providers like payment processors, delivery services, and event partners when required.

  • You have full rights to access, update, delete, or limit the use of your data.

General Information

1. What We Collect
We may collect the following data:

  • Account details – name, email, login information.

  • Order and event data – billing/shipping address, payment details, event preferences (e.g., dietary requirements).

  • Communication data – messages sent via contact forms or email.

  • Marketing preferences – if you subscribe to newsletters.

  • Cookies and technical data – essential cookies, and in the future, analytics/marketing cookies with your consent.

2. How We Use Your Data
We process your data to:

  • Create and manage your account.

  • Process orders and event registrations.

  • Deliver purchased products or grant event access.

  • Send important service communications.

  • Comply with legal, tax, and accounting requirements.

  • Improve our website and services (including future analytics).

3. Legal Basis for Processing
We process your personal data under:

  • Contract performance – to fulfil your orders or event bookings.

  • Legal obligations – for tax and accounting compliance.

  • Consent – for marketing communications and non-essential cookies.

  • Legitimate interests – for site security and fraud prevention.

Detailed & Technical Information

4. Sharing Your Data
We only share your data with trusted third parties essential to our operations, including:

  • Payment providers (bank, PayPal, credit card processors, Wix Payments).

  • Delivery and courier services.

  • Event venues or service providers where required.
    These parties are bound by contract to comply with data protection laws.

5. Cookies and Analytics
Our site uses essential cookies to function. In the future, we may use analytics cookies to understand visitor behaviour and marketing cookies to personalise offers. We will request your consent before storing non-essential cookies.

6. Data Storage and Security
Your data is stored securely in accordance with GDPR and Spanish law. We retain it only for as long as necessary for the purposes collected or as required by law.

7. Your Rights
You may:

  • Access, correct, or delete your personal data.

  • Restrict or object to processing.

  • Withdraw consent at any time (without affecting previous lawful processing).

  • Request data portability.

  • File a complaint with the Spanish Data Protection Agency (www.aepd.es).

8. Contact
To exercise your rights or for any privacy-related concerns, email info@lumred.com

9. Cookie Policy
Cookies are small files stored on your device to help the website function and enhance your experience.

  • Essential cookies – required for login, purchases, and core site functions.

  • Analytics cookies – track usage patterns to improve the site (only with consent).

  • Marketing cookies – help deliver relevant offers and promotions (only with consent).

You can disable or manage cookies in your browser settings. Disabling certain cookies may affect functionality.

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